Revocation

Withdrawal only by explicit written declaration.

Each customer can withdraw within 14 days of receipt of goods, by sending a written notice of cancellation without explanation, from the concluded contract. There is sufficient if the cancellation is sent within this period (it decides the date of the posting form). The customer is obliged proven in this case for the immediate return of the goods. The return shipping costs (postage) are borne by the customer. If the goods are used and / or damaged, the customer has to pay an appropriate fee for the use including adequate compensation for the damage suffered – a maximum of the value of the goods – to the seller. The resignation must be sent to the following address:

Carina Salchegger
Thaliastraße 134/20
1160 Wien
AUSTRIA

info@neophobica.com

Withdrawal by simply returning the goods

The customer can exercise the right to withdraw  also by proven retourning the goods within 14 days of receipt.  For keeping the deadline in this case, returning the goods in time will suffice. A precondition for this form of exercising the right of withdrawal by the simple return of the goods is, that the goods are not damaged or used, and the returned goods will be sufficient postage. Exclusively at a wrong or defective delivery, the seller bears the return shipping costs (postage). The risk of returning and its detection is respectively the customer. In case of cancellation of the customer (by explicit declaration or simple return of the goods), the provider will refund the purchase price – shipping costs are not refundable.

Notes to exclude the right of withdrawal

The right of withdrawal does not apply to the supply of goods that are produced according to customer specifications or clearly tailored to personal needs.

Notes on return

Customers are asked before returning to report the return to the seller (info@neophobica.com). In this way, they allow the seller the fastest possible assignment of the products.

Customers are asked to send the goods as a prepaid package back to the seller and keep the mailing receipt. The seller will refund the customer to request in advance the cost of postage, unless they are borne by the buyer himself.

Customers are asked to avoid damage or contamination of the product. Goods should be sent with all accessories back to the seller as far as possible in their original packaging. If the original packaging is no longer owned by the vendor, another suitable package should be used to ensure adequate protection against damage in transit and to avoid any damage claims because of damage due to faulty packaging.